This Privacy Policy describes the policies of Courmacs Legal Ltd (“we,” “us,” or “our”), Alexander House, Beehive Trading Park, Haslingden Road, Blackburn, Lancashire BB1 2EE, United Kingdom of Great Britain and Northern Ireland,
Email: info@courmacslegal.co.uk | Phone: 0330 341 0481
Courmacs Legal Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA Reg No: 819044) and registered with the Information Commissioner’s Office (ICO Reg No: ZA886741).
Registered in England and Wales under Company Number: 13185687.
By accessing or using our website (courmacslegal.co.uk) (“the Service”), you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
If you do not consent, please do not access or use the Service.
We may modify this Privacy Policy at any time without prior notice. The revised version will be effective immediately upon posting. Continued use of the Service after such posting will constitute your acceptance of the updated Privacy Policy. Please review this page periodically.
1. Information We Collect
By filling out a form on our website or through our social media channels, we may collect and process the following personal information about you:
- Name
- Mobile Number
- Company Name (in relation to Business Energy Claims)
Third Parties or Public Sources
We may receive information about you from reputable third-party lead providers, credit reference agencies, the DVLA, our regulators, or other publicly available data sources.
We also work in partnership with Valid8 IP Ltd, who assist us in identifying potential claims through secure data processing. Valid8 IP Ltd may conduct soft credit checks, which do not impact your credit score but help us verify claim information.
You can review Valid8 IP Ltd.’s Privacy Policy for further information on how they handle your data: Valid8 | IP
We will disclose personal data to our partner Valid8 IP Ltd for the provision of credit report information which may include Equifax Ltd, Experian Ltd, TransUnion If you’d like to understand how the credit reference agencies use and share personal data (including the legitimate interests they pursue) please read the Credit Reference Agency Information Notice (CRAIN)
http://www.transunion.co.uk/crain
https://www.equifax.co.uk/crain/
https://www.experian.co.uk/legal/crain/
2. Third Party Marketing Provider
We collaborate with The Genius Group Ltd (“TGG”), a trusted third-party marketing provider, to run our marketing campaigns. TGG will collect and process personal data, which includes but is not limited to:
- Contact Information: name, current and previous addresses (including postal, email, and IP addresses), and telephone numbers.
- Identity Data: first name, surname, title, marital status, date of birth, and gender.
- Financial Data: details about your financial circumstances, financial institutions used, financial products taken out, and their current status.
- Vehicle Data: vehicle registration number, make, and model.
- Usage Data: information about how you use TGG’s website, products, and services (including IP address, location, browser type, operating system, referral source, visit duration, and navigation patterns).
- Marketing and Communications Data: your preferences for receiving marketing communications.
- Special Category Data: sensitive data such as race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, health information, or biometric data. TGG will only process such data with your explicit consent or where legally required.
At the point of input for example, when completing a form such as “Find My Agreements” you may be asked to confirm your consent for TGG to process and share your data with us. By selecting “Find My Agreements,” you agree to our Privacy Policy, consent to the processing of your data for assessing your eligibility for a potential claim and acknowledge that a soft credit check (performed by Valid8 IP Ltd) may be carried out to identify potential car-finance agreements. These checks will not affect your credit score but are used to verify claim details.
Once we receive your information from TGG, we will use it to verify eligibility, perform the necessary checks, and contact you regarding the progress or closure of your case file.
For information on how TGG handles your data, please refer to their Privacy Policy
3. How We Use Your Information
We may use the information we collect about you for the following purposes:
- Eligibility Assessment – To review your enquiry, assess whether you may qualify for the relevant service or claim, and determine the most appropriate next steps.
- Service Delivery & Case Progression – To process your enquiry, provide the services you have requested, communicate with you, and manage your case from start to finish.
- Marketing / Promotional – To send you updates, offers or information about our services, where permitted by law.
- Customer Feedback Collection – To request and analyse your feedback to improve our services and customer experience.
- Administration – For internal operational purposes, including responding to enquiries, record-keeping, compliance checks, and managing user accounts.
- Targeted Advertising – To tailor online advertising and content based on your interactions, preferences, and behaviour.
- Analytics & Service Improvements – To understand how users engage with our website or services and to improve functionality, performance, and user experience.
- Security & Fraud Prevention – To detect, prevent and respond to security incidents, fraud, misuse, or unlawful activity.
- Legal & Regulatory Compliance – To meet our obligations under applicable laws and regulatory frameworks.
If the way we use your personal information changes, including changes to our introducers, partners, or the purposes for which your data is processed, we will update this Privacy Policy and notify you were required.
If we want to use your information for any other purpose not listed above, we will ask for your consent first. We will only use your information for the purpose(s) for which consent was given, unless we are otherwise required to do so by law.
4. How We Share Your Information
We will not share your information without consent except where necessary for:
- Website analytics (e.g., Google Analytics – IP and usage data)
- Funders or financial partners involved in claim financing
- Introducers such as TGG Ltd
- Valid8 IP Ltd for eligibility checks
- Professional advisors, auditors, insurers
- Regulators (e.g., SRA, ICO)
- Courts or counterparties where required
We require all third parties to safeguard your data and only use it for the intended purpose.
If our company is sold or merged, your information may transfer to the new owner.
5. Direct Marketing from Courmacs Legal Ltd
In addition to marketing activity carried out by our third-party partners (such as TGG), Courmacs Legal Ltd may contact you directly with information about our own legal services and products that may be of interest to you. These communications may be delivered by email, SMS, post, or telephone.
We will only send direct marketing where we are legally permitted to do so for example, where you have given consent or where we rely on a legitimate interest in promoting our services.
You can withdraw consent or object to receiving direct marketing from us at any time by contacting info@courmacslegal.co.uk or following the opt-out instructions in our communications.
We may use trusted third-party providers to deliver our marketing communications securely and in accordance with UK data protection law.
6. LAWFUL BASIS FOR PROCESSING YOUR INFORMATION
We process your personal data under the following lawful bases:
Consent – e.g., marketing communications, soft checks, special category data.
Contractual Necessity – To assess your claim, provide legal services, or take steps at your request.
Legitimate Interests – Service improvement, analytics, fraud prevention, internal processes.
Legal Obligation – Compliance with law, regulators, and court requirements.
Vital Interests – Rare circumstances where necessary to protect life.
You may withdraw consent at any time.
7. Retention of Your Information
We will retain your personal information for 90 days to 6 years after your account becomes inactive or as long as needed to fulfil the purposes for which it was collected.
Some information may be retained longer for legal, regulatory, or fraud-prevention purposes.
Anonymous or aggregated information that cannot identify you may be stored indefinitely.
8. Your Rights
Under data protection laws, you may have rights to:
- Access, correct, or erase your personal data.
- Restrict or object to its processing.
- Request data portability.
- Withdraw consent; and
- Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise these rights, contact us at info@courmacslegal.co.uk.
If you withdraw consent, we may be unable to provide certain services.
9. Cookies
To learn more about how we use cookies and your options, please refer to our Cookie Policy.
10. Security
The security of your information is important to us. We use appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure of your data.
11. Third-Party Links & Use of Your Information
Our Service may contain links to other websites not operated by us. This Privacy Policy does not apply to those third-party websites. We advise you to review the privacy policy of every site you visit, as we have no control over their content or data practices.
12. Grievance / Data Protection Officer
If you have any queries or concerns about how your information is processed, please contact our Data Protection Officer:
Darren Smith (Reg Ref: ZA886741)
Courmacs Legal Ltd, Alexander House, Beehive Trading Park, Haslingden Road, BB1 2EE
Email: ds@courmacslegal.co.uk
We will address your concerns in accordance with applicable law.
13. Marketing Firm
- TGG Ltd acts as a marketing agent for Courmacs Legal Ltd.
- TGG Ltd is paid for its services.
- TGG Ltd does not use data for any other purpose except passing it to Courmacs Legal Ltd, or in some cases, re-engaging with customers before transfer to allow completion of applications.
- Re-engagement may include email, SMS, or telephone communication.
- All re-engagement messages will include an opt-out option.
If you have any queries about marketing, contact The Genius Group Ltd (“TGG”):
Address: Foundation, 2 George Street, Altrincham WA14 1SG Privacy Policy
