Supervising a team of paralegals working on high-volume consumer litigation claims (primarily PCP).

Ensuring high-quality standards are maintained through robust checks and controls.

Providing guidance and answering queries from junior team members.

Reviewing and assessing claim documents and case values.

Managing the key dates diary to ensure court deadlines and procedural steps are met.

Supporting paralegals in negotiation strategy and communication with opponents.

Advising on and instructing counsel as needed.

Overseeing court preparation and attendance, including interim hearings.

Monitoring performance, identifying resource gaps, and providing progress updates.