Who are Courmacs?

We are a leading solicitor’s firm based in Blackburn, dedicated to providing exceptional legal services to clients nationwide. With a team of experienced professionals, we specialise in handling no win no fee claims across various service areas, helping individuals and businesses retrieve compensation for financial mis-selling and consumer issues.

Job Summary

We are looking to hire a number of Customer Claims Handlers to be part of our growing claims processing team. Due to our business success in recent years, we are experiencing an extremely busy period of growth, which will create some exciting progressive job opportunities for you to work towards.

What you'll be doing

Respond to and manage a high volume of client inquiries via email and phone calls, ensuring prompt and professional communication.
Assist in updating and maintaining accurate case files, ensuring that client information is current and readily accessible.
Strive to achieve the best possible outcomes for clients by understanding their needs and effectively communicating those needs to legal teams.
Balance multiple client cases and inquiries, prioritising tasks based on urgency and importance.
Accurately document all client interactions and case-related updates, ensuring proper follow-up and record-keeping.
Address client concerns or complaints in a calm, solution-oriented manner, taking steps to ensure a positive experience.
Perform various administrative tasks such as scheduling, file organisation, and general support for legal staff.
Clearly explain concepts and case updates to clients in a way that is accessible and easy to understand.
Work collaboratively with internal teams to ensure smooth communication and coordination across departments.
Ensure that every client interaction reflects the high standards of service expected at Courmacs Legal Ltd.

What you'll bring

Respond to and manage a high volume of client inquiries via email and phone calls, ensuring prompt and professional communication.
Assist in updating and maintaining accurate case files, ensuring that client information is current and readily accessible.
Strive to achieve the best possible outcomes for clients by understanding their needs and effectively communicating those needs to legal teams.
Balance multiple client cases and inquiries, prioritising tasks based on urgency and importance.
Accurately document all client interactions and case-related updates, ensuring proper follow-up and record-keeping.
Address client concerns or complaints in a calm, solution-oriented manner, taking steps to ensure a positive experience.
Perform various administrative tasks such as scheduling, file organisation, and general support for legal staff.
Clearly explain concepts and case updates to clients in a way that is accessible and easy to understand.
Work collaboratively with internal teams to ensure smooth communication and coordination across departments.
Ensure that every client interaction reflects the high standards of service expected at Courmacs Legal Ltd.

Training Provided

Training on internal systems, legal protocols, and client service standards at Courmacs Legal Ltd will be provided.
Hands-on training for using case management or CRM software to efficiently track and manage client data

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Benefits & Perks

Increasing
Holidays

23 days holiday + bank holidays (increasing each year after first year of service)

Birthday
Off Work

Enjoy a paid day off work for your birthday (within 2 weeks of the date)

Company Social
Events

Summer & Christmas Parties to make friends and unwind

Milestone
Gifts

Receive Milestone gifts when you reach 5, 10, 15 and 20 years of service

Perkbox
Reward Scheme

Everday rewards with major brands, employee celebration & wellbeing tools

Suggestion
Scheme

Get rewarded with £200 for every idea you suggest that is implemented

Private
Healthcare

Private Healthcare plan & digital GP provided after first year of service

Life
Insurance

Death in service insurance providing a tax-free lump sum worth 3 times your salary

Well-being
Programme

Day-to-day wellbeing & counselling support for you & your family

On-Site
Gym

On-site gym and lunchtime bootcamp sessions for all staff

Job Details